Seaworld Customer Care Review from Big Spring, Texas

3 of 11 Seaworld reviews

Update added by user Jun 15, 2016

Seaworld owes these girls a good fun trip .

Original review posted by user Jun 14, 2016

19 Girl Scouts from Big Spring Texas chose Seaworld San Antonio for their trip/ reward from selling cookies.They were supposed to go to Seaworld and spend the day enjoying the park but instead they spent 3 hours waiting to get into the park because the facility was not aware of their prices and offers.

So at approximately 1 pm the girls ages 5 to 11 finally get into to the park only to find out their meal tickets should have been armbands and could not eat. Another hour and half at guest services these girls finally get to eat. 6 hours or over have their day wasted. So really they worked super hard walking door to door for three months to earn nothing but a miserable day waiting.

All Seaworld had was excuses and guess what that doesn't give these girls the trip they worked hard for and deserved.See the attached pictures of how miserable these girls are sitting in guest services on their special day!!!!

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Product or service
San Antonio Texas
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review #865845 by

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Jun 15, 2016 #1173380

Lol. What a horrible way to live life with the expectation for it to suck... No sorry I don't agree ; but I do believe that attitude is what allows big cooperations to take a child's money and not care about the type of service/experience they provide.

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Jun 15, 2016 #1173330

life is never going to always follow through with what is expected--these girls could also take this experience as a blessing, honestly! the real world sucks. sadly, these young ladies will, inevitably, have to become adults and face said real world themselves. learning how much the world sucks for the first time as an adult....well, really sucks. lesson learned now...if the current adults in this situation could stop being so hot, bothered, & uppity about the situation, and instead take the time to explain to them how life works when *** gets real. by the way, totally outsider's commentary here. i have zero clue who you all are--i simply know what my gut reaction was when i read this.

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Jun 14, 2016 #1173321

My name is Vicki Green. I do not want to remain anonymous. Seaworld owes these girls a trip. Joel Manby should personally write a letter of apology to these girls and say how sorry he is his park sucks.

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